Creates and implements new innovations to enhance the guest experience based on current trends, as well as maintains knowledge of new and evolving technology in hotel management to ensure the department is maximizing efficiencies.Creates a memorable hospitality experience for guests along with providing great value and ensures guests’ satisfaction by leading, supervising directing, and developing hotel management and Team Members to ensure a four-diamond services standard.
The Director of Hotel Operations is responsible for continuous improvement in service standards, maintaining Snoqualmie Casino and Resort brand standards, and assisting executive leadership with the development and implementation of revenue-generating and cost-containment strategies and procedures. They direct and manage the operation activities of the hotel, including front desk operations, guest services operations, housekeeping, valet, bell services, and spa, while ensuring successful execution and overall business strategy for the hotel. The Director of Hotel Operations serves as a strategic partner for the hotel operations leadership team.
Pay Rate: Salaried, Dependent on Experience
